Latest News

Welcome to the home of ESBrokers. We are a leading specialist insurance provider, providing specialised insurance solutions for very niche markets.

What I wish I knew about insurance when I was younger



If you are starting your career, you may be thinking about getting insurance to protect your possessions. In the spirit of Youth Month, to help you avoid insurance pitfalls that can cost you dearly as a young professional.

Receiving your very first pay cheque as a young working professional can be a liberating yet daunting experience. Imagine the pride of buying your first car, a pair of name brand sneakers, a designer watch or the newest smart phone with the money you have earned. Adequate and comprehensive insurance policies are key to protect these possessions.

Anything valuable and considered an asset, can be insured.

The feeling of buying the thing that you worked so hard for is priceless, but there is a very real risk of loss in today’s world, so it is important to remember that as you step up and step out of the home, that you look after that which you have worked hard to get.



Below are five lessons to be learnt about insurance, before starting your career – both good and bad.

1. Understanding the terms & conditions of your policy

Insurance is there to protect you when things go bad; so, it is very important to firstly, make sure you get insurance, also ensure you understand your policy schedule and the policy wording when you buy a policy.

If you don’t, or if you don’t take the steps to make sure you are properly protected, you must accept that if you experience a loss, such as with a car accident or your smartphone is stolen, you will still be liable to pay monthly instalments, but won’t necessarily have the item anymore.

If you have insurance, understanding the terms & condition of your policy is important. You must be aware of what you are NOT covered for and having the cheapest cover is not necessarily always the correct approach. Value for money and peace of mind when you need it most is critical. The cheapest cover available may come with consequences.

“For example, the insurance with the lowest monthly premium may mean a very high excess at claim stage. Or worse, if you experience a loss, only then do you find out that you are underinsured. If you want to save money in the short-term, understand that it may cost you at claims stage if you have an inferior product.”

2. Do your homework and due diligence

This is why it is important to take the time to make sure you understand your insurance policy. A vital question to ask, is whether the sum insured will adequately cover you to replace or repair your belongings in an event of a claim and put you back in a similar position prior to the loss.

It is a good habit to annually check with your insurer that your assets are correctly insured.

“To avoid being underinsured when claiming, do an annual assessment as you scale up your possessions. As we upgrade to smart living in this digital world, take a picture of the receipt and send it to your insurance company or broker, or upload it on your insurance app, so that they can add it to your policy. Use the digital inventory calculators to update the cost of your insurable assets, it is essential that you keep updating the list of assets that you have with your insurance provider.

You will also need to check with your insurer that they adjust your premium on those items which as items depreciate. For example, motor vehicle premiums.

“Many insurers now do this automatically without you needing to check in with them, so it is worthwhile to confirm this as part of your due diligence.”
To add to this, it is important to know that the more you claim, the more expensive your premium may become.

3. Consider top up or add-on products to protect you

If you recall your very first car purchased – Probably a Toyota Tazz or equivalent back in the day, – which was an easy choice because it was in high demand and would be relatively cheap to maintain.

If it was financed, you were not allowed to drive it out the dealership without having good comprehensive vehicle insurance. The dealership salesman would recommend that you take top up cover or credit shortfall cover, to protect you if there was ever an insurance claim. If you accepted without giving it much thought; little did you know at the time, that this would be one of the best decisions you would ever make. If you car was ever stolen you would discover there was a hefty shortfall to pay, but the top up insurance cover could potentially save you from a further financial loss.

Below are some lessons learnt from our experience when purchasing your first vehicle insurance:

• Ensure your vehicle is insured on retail value basis – which is the value you would expect to buy the vehicle from dealer floors.
• Ensure all optional extras added to your vehicle are noted
• When checking your affordability for a new vehicle, remember to factor in insurance cost. Most first-time vehicle buyers forget to factor in fuel and insurance cost on their budget when the plan to buy a new vehicle

4. Insurance protects you when life happens

When starting your career and  building or buying a home, “content and structure insurance is necessary to cover you for things such as burst geysers, mechanical breakdown of appliances like a fridge or a washing machine, giving you peace of mind.”

5. As you step up and step out of your home, protect your personal belongings

As a caution, insuring assets and the concept of insurance, is not a “get rich quick scheme”; the purpose of insurance is to put you back in the same position as you were prior to a loss, relieving you of financial burdens.

It is critically important that as young professionals progress in their career, to protect the goods that you acquire and step out of the home wearing and on your person.
Name brand sneakers, spectacles, a fancy watch, an expensive smartphone… in many cases is not far-fetched to assume that you step out of the house wearing items which are indeed valuable. Ask yourself what will happen should either of these items get damaged, lost or stolen?

Handbag insurance has been pivotal to protecting against loss. (unspecified all risks)
If your insurer has handbag insurance, opt for this as it means you are covered without needing to specify items like perfumes, make up, expensive pens, etcetera. Should you lose or misplace your personal belongings, you should be covered.
Another option is All Risk cover, however there is a limit to how much your insurer will cover when it comes to your all risk cover, which covers those items which you use away from your home or on your person, like laptops and mobile phones.


As you progress in your career, your personal brand will also evolve and your taste for more expensive things in life will grow; it is important that you match your insurance cover accordingly.

For assistance with your short term insurance CLICK HERE

 

Pictures by Pixabay
Article courtesy of Antonia Oakes, Retail Executive of customer experience & responsible business at Old Mutual Insure
Featured in FANews
.

5 useful tips to prevent falling victim to remote jamming



Remote jamming is the practice where thieves jam the signal from the immobiliser to the car so it does not lock even when the owner presses the ‘lock’ button.

Most vehicle and gate remotes operate on the same frequency, making it easier to interfere with the signals. Thus, a driver will be under the impression they’ve locked their vehicle while they haven’t. This often happens outside of shopping centres, airports or other places of interest.



Avoid the trauma that comes with being a victim of remote-jamming, by adopting the following safety tips when exiting your vehicle:

* Firstly, make sure your vehicle is properly locked. Don’t just press your vehicle alarm and walk away. Always make sure by testing to see if you can open your vehicle door after activating the alarm.

* Always be aware of your surroundings and be aware of suspicious individuals lingering around the parking area.

* Listen for the sound that your car makes when it locks. Wait and watch the car lights flash to indicate it is locked. Physically try to open your door to ensure it doesn’t open before walking away.

* Park as close to the entrance of the shopping centre as possible as there are always a lot of people and movement in this area, or in the full view of a camera. Having said that, many criminals are brazen, so be aware of activity around you.

* Report suspicious-looking people to security or move your car to a safer place.


Phone your Insurer or Broker to check whether you are covered for remote jamming.
For any assistance please visit our website www.esbrokers.co.za



images by Pixabay


The effects the new drunk driving law will have on car insurance



Once South Africa's strict new drunk-driving laws come into effect this month, no one will be allowed behind the wheel of a motor vehicle after even one drink.

Currently, it’s still legal to get behind the wheel if your blood-alcohol level is under 0.05g per 100ml. The new National Road Traffic Amendment Act totally prohibits the consumption of alcohol by all motor vehicle operators on South African public roads by setting the legal blood-alcohol limit for drivers at 0%.



This has serious implications for South African drivers. If you’re involved in an accident after having even a single drink, you won’t just find yourself on the wrong side of the law, but it can also have a major impact on your insurance,

Insurers have the right to refuse to pay accident claims if the driver’s blood-alcohol level is over the legal limit. This clause is included in almost every car insurance policy in South Africa. Previously, it was difficult to determine whether people were over the legal limit and whether their driving ability was impaired. The new zero-tolerance approach removes this grey area.

If you break the law by driving after drinking, your insurer has no obligation to meet your claim.


If you’re guilty of this offence, it’s also likely that your premium will increase significantly, as you’ll be considered a higher risk. In the worst-case scenario, if you’re convicted of drunk driving or have your licence endorsed or suspended, your current insurer may cancel your policy, and you may find it difficult to get car insurance at all in future.


While the new law will potentially reduce the number of accidents caused by drunken driving, it won’t immediately affect premiums. If we see fewer accidents due to fewer drunken driving incidents in the longer term, though, we may see premiums coming down due to lower claims costs for insurers.


The new law won’t see existing policies being altered, as most policies already stipulate that drivers must abide by the law. Therefore, the 0% legal blood alcohol limit will apply as soon as the new law comes into effect.

The bottom line? If you’re going to drink, make sure you have alternative transport.

To access and download the National Road Traffic Act regulations amendment click here



Pictures by ES Brokers private client and Pixabay
Written by Wynand Van Vuuren
Article featured in Bizcommunity


Home Insurance explained | A first-time buyer’s guide to comprehensive cover

South Africa's property market is being driven by an influx of first-time buyers as the historically low interest rate makes it more affordable to buy property rather than rent.

Homeowners insurance is mandatory to qualify for a bond as it covers the financial institution’s investment. One of the factors determining the monthly premium is the replacement value of your property. Most financial institutions offer this coverage, however, it is advisable that you shop around for an offer that suits your needs and your pocket best. 

It is important to note that homeowner’s insurance, otherwise known as building insurance, does not cover the contents of your home. Therefore, you will need to also apply for home contents insurance should you wish to insure your personal possessions.  

Everything inside a house that can be taken with you the day that you permanently move is known as its contents, and everything that is fixed - from any built structure like the main dwelling, garage, walls and fences to fixtures like an air-conditioner, pool pump, intercom system and geyser – will be covered under building insurance. Most insurance companies will offer reduced insurance premiums if you combine your home contents, vehicle and building insurance. Click here to understand the benefits and save money. 



Get a quote on combining your building and home contents insurance and save. 

If you’ve found your dream home, then there are some strongly advisable checks you should consider conducting, prior to putting in an offer to purchase.

Marius Steyn, Personal Lines Underwriting Manager at Santam – SA’s leading short-term insurer - suggests conducting a home inspection prior to purchase, then putting in a clause that an offer to purchase is subject to stipulated repairs.

“Remember, your insurer is only responsible for damages occurring from the date of registration of your new home at the deeds office, onwards – not for any prior problems. This means you need to have any damages fixed by the seller, as a condition of your offer. Otherwise, these could become big issues down-the-line.”

Conduct a home inspection prior to purchase, then put in a clause that an offer to purchase is subject to stipulated repairs.

So, what essential checks should a first-time buyer conduct?

You need to know your property is structurally sound, safe, damage-free and up-to-code. Remember, you are fully entitled to include a home inspection clause in your contract, which makes your offer conditional on a home inspection being conducted and the property being found to be in a satisfactory state. However, it’s worth noting that including this clause can sometimes make an offer less desirable for a seller – especially one who knows there are things that need fixing!  

 


Here are five areas of the home to potentially focus on: 

1.    Check the geyser: Have the geyser inspected by a registered plumber in order to establish the general condition and the adherents to regulatory requirements. The general replacement cost of a standard size geyser amounts to approximately R8 500. When bursting or leaking it has the potential to wreck a room, so you need to be sure you’re getting one in tip-top condition.

2.    Check the roof: Are the tiles cracked? Have the roof inspected by a registered builder to determine the general condition of the roof. The state of a roof and gutters can indicate a lot about the general maintenance of the home as a whole.

3.    Check the ceiling: Most ceilings have secrets. Look especially hard for mould, or maybe fresh paint jobs to hide said mould or damp.

4.    Check the garden: If this is lush and green, be careful. How much will you need to spend to maintain it? Is it drought-friendly given certain parts of SA’s ongoing water issues?

5.    Check for electrical faults: Electrical faults will be identified with the issuing of the electrical certificate, which is the responsibility of the seller. Any repairs or shortcomings identified in this investigation would also be the responsibility of the seller.

Steyn advises having a professional inspection and taking a family member or friend along, who has experience and knowledge in spotting potential structural problems.


A few insurance considerations  for first-time buyers:

1.    Make sure you get homeowners insurance (this covers the building) and house contents insurance (this cover the contents within your home) a few days PRIOR to moving in. Your first seven days in a new house are when you’re most vulnerable, because you’re usually still figuring out security and all your things are in boxes. So, make sure your insurance is already in place. You can also request to have certain security features installed before moving in – especially those that are essential to meet your insurer’s stipulated conditions – like burglar bars, an alarm, etc.

2.    Make sure your home contents insurance is adequate and the equivalent to the new current replacement value of all your items.

3.    Remember you have a duty of care as the policyholder. Should a theft occur, you need to do everything you can to limit the damage – so ensure your front door is fixed and secure if it was damaged through forced entry, for example. Additionally, report any items stolen to the police and your insurer. With the approval of your insurer you do have a prescribed time to do a proper inventory of everything taken.

 

It is importance to making sure that all damage is fixed up before you move in, as a condition of your offer.
Do not purchase a property (home) with damage. Rather include a clause in the purchase contract that seller must repair the specified damage before registration can take place.

For assistance with your Home and building insurance phone 031-5021922 or click here to go to our website.

 

Article courtesy of Property24


Why Luxury properties should be insured by specialist insurance brokers


A surge in the number of high net worth individuals (HNWIs) living in Africa is set to inflate demand for prime properties in sought-after South African destinations.

“South Africa is perfectly positioned to benefit from the rise in Africa-domiciled HNWIs thanks to our relatively stable economic and financial environment as well as magnificent residential properties on offer,” says Christelle Colman, MD at Elite Risk Acceptances, a subsidiary of Old Mutual Insure.

The Wealth Report 2021, published by global real estate firm Knight Frank, forecasts a 139% growth in African households earning more than US$100 000 per year between 2020 and 2025, by which time there will be more than 63 400 HNWIs living in South Africa alone.

Another global survey by Luxury Portfolio International reveals that as many as half of HNWIs are planning to buy at least one extra luxury property in the coming 12 months, compared to just one-in-five at the start of 2020. Many of these buyers are choosing South Africa to invest in.


But the rise in demand for prime properties is already being seen in the latest property data.

Seeff Property Group, which recorded its highest-ever South African sales in March 2021, says that one-in-three high value properties are being snapped up by foreign buyers. Seeff reported a 36% jump in sales to such buyers across Cape Town’s Atlantic Seaboard and City Bowl areas in Q1 2021. Transactions included a R45 million penthouse at the Waterfront, a R36 million property in Fresnaye and a R20 million house in Upper Constantia. Similarly, Frankie Bells real estate also says luxury homes are back in demand in South Africa. The property group is seeing an increased demand in the northern suburbs of Gauteng, southern suburbs of Cape Town and eastern and southern coastal regions.

Furthermore, New World Wealth estimates that over 45% of SA HNWIs either live or have homes on estates. An additional 30% have homes in luxury apartment blocks (which have been the fastest growing residential segment in SA over the past 20 years in terms of price growth).

As the demand for ultra-luxury SA homes skyrockets, buyers who are in the market for high value properties should not underestimate the importance of insurance when signing on the dotted line.

Assets with high price tags present unique risks to their owners. There are a number of insurance missteps that the wealthy make, which can cause huge problems at claims stage.


Properties with expensive price tags should be insured by specialist insurance brokers and underwriters with extensive local knowledge and strong financial backing. Selecting an experienced risk partner is seen as the first step that HNWIs should take to avoid the many insurance pitfalls in the ultra-luxury home segment.

The most important aspect of buildings insurance is to value the asset at its correct replacement cost, because failure to do so can result in the asset being severely underinsured and the insurer applying ‘average’ at claims stage.

A 20% underinsurance on a R20 million home could leave the insured R4 million out-of-pocket in the event of a total loss. Insuring the property at too high a value has consequences too, as the insured will end up paying higher insurance premiums, but only be paid the correct actual replacement value in the event of a loss.


Luxury homes must be insured at their replacement cost, not the market value. The insured value must include the cost of rebuilding the primary building and outbuildings; restoring any landscaping features; and to provide for costs such as professional fees and site clearing, to name a few. A common error made by international investors when insuring local property is to assume that rebuilding and replacement costs will be similar to those experienced in their home countries.

Foreign buyers may also be unaware of the challenges that their properties present insofar rebuilding, due to location.

Expert local knowledge such as the ability to source and cost specialist construction contractors and high-end materials are essential when placing luxury homes on cover. A large portion of the purchase price of luxury homes is linked to location and that it is not uncommon for prime properties to change hands for amounts far in excess of their replacement cost.

Approaching an ill-equipped insurer to place a luxury home on cover can be as devastating as making errors on the sum insured.
A specialist insurer who understands the luxury property segment is best-placed to assess your asset values and offer you a competitive, risk-appropriate premium, with no unfortunate surprises at claims stage.

For assistance any with advice and expertise on your luxury home insurance please contact us on 031-5021922 or visit our website
https://www.esbrokers.co.za/contact-us

 

Picture source: Pixabay
Article by
 MoneyMarketing on June 4, 2021 in Financial Planning, Insurance, News, Short-term Insurance, 

 


7 Business Risks Every Business Should Plan For

Building a business takes work—and risks. But some risks are more dangerous than others. Here are a few risks that every business owner should keep in mind. 

Running a business takes hard work, which can reap the rewards of customers, revenue and satisfaction. While success is the ultimate goal, business risk may stop you from achieving the goals you set.

When it comes to risk management, there are steps you can take, however.


Here are seven types of business risk you may want to address in your company.

1. Economic Risk

The economy is constantly changing as the markets fluctuate. Some positive changes are good for the economy, which lead to booming purchase environments, while negative events can reduce sales. It's important to watch changes and trends to potentially identify and plan for an economic downturn.

To counteract economic risk, save as much money as possible to maintain a steady cash flow. Also, operate with a lean budget with low overhead through all economic cycles as part of your business plan.

2. Compliance Risk

Business owners face an abundance of laws and regulations to comply with. For example, recent data protection and payment processing compliance could impact how you handle certain aspects of your operation. Staying well versed in applicable laws from federal agencies like the Occupational Safety and Health Administration (OSHA) or the Environmental Protection Agency (EPA) as well as state and local agencies can help minimize compliance risks.

If you rely on all your income from one or two clients, your financial risk could be significant if one or both no longer use your services. Start marketing your services to diversify your base so the loss of one won't devastate your bottom line.

Non-compliance may result in significant fines and penalties. Remain vigilant in tracking compliance by joining an industry organization, regularly reviewing government agency information and seeking assistance from consultants who specialize in compliance.

3. Security and Fraud Risk

As more customers use online and mobile channels to share personal data, there are also greater opportunities for hacking. News stories about data breaches, identity theft and payment fraud illustrate how this type of risk is growing for businesses.

Not only does this risk impact trust and reputation, but a company is also financially liable for any data breaches or fraud. To achieve effective enterprise risk management, focus on security solutions, fraud detection tools and employee and customer education about how to detect any potential issues.

To find out more about Cybercrime insurance
click here:


4. Financial Risk


This business risk may involve credit extended to customers or your own company's debt load. Interest rate fluctuations can also be a threat.

Making adjustments to your business plan will help you avoid harming cash flow or creating an unexpected loss. Keep debt to a minimum and create a plan that will start lowering that debt load as soon as possible. If you rely on all your income from one or two clients, your financial risk could be significant if one or both no longer use your services. Start marketing your services to diversify your base so the loss of one won't devastate your bottom line.

5. Reputation Risk

There has always been the risk that an unhappy customer, product failure, negative press or lawsuit can adversely impact a company's brand reputation. However, social media has amplified the speed and scope of reputation risk. Just one negative tweet or bad review can decrease your customer following and cause revenue to plummet.

To prepare for this risk, leverage reputation management strategies to regularly monitor what others are saying about the company online and offline. Be ready to respond to those comments and help address any concerns immediately. Keep quality top of mind to avoid lawsuits and product failures that can also damage your company's reputation.

6. Operational Risk



This business risk can happen internally, externally or involve a combination of factors. Something could unexpectedly happen that causes you to lose business continuity.

That unexpected event could be a natural disaster or fire that damages or destroys your physical business. Or, it might involve a server outage caused by technical problems, people, or power cut. Many operational risks are also people-related. An employee might make mistakes that cost time and money.

Whether it's a people or process failure, these operational risks can adversely impact your business in terms of money, time and reputation. Address each of these potential operational risks through training and a business continuity plan. Both tactics provide a way to think about what could go wrong and establish a backup system or proactive measures to ensure operations aren't affected.

The services of an Independent Insurance Broker is crucial, as they can help mitigate these risks though a tailor made insurance policy, drafted specifically for your needs and requirements. To have direct access to a broker in your area
click he


7. Competition (or Comfort) Risk

While a business may be aware that there is always some competition in their industry, it's easy to miss out on what businesses are offering that may appeal to your customers.

In this case, the business risk involves a company leader becoming so comfortable with their success and the status quo that they don't look for ways to pivot or make continual improvements. Increasing competition combined with an unwillingness to change may result in a loss of customers.

Enterprise risk management means a company must continually reassess their performance, refine their strategy, and maintain strong, interactive relationships with their audience and customers. Additionally, it's important to keep an eye on the competition by regularly researching how they use online and social media channels.


Accept, But Plan

Although you will never be able to completely eliminate business risk, proactively planning for it can help. Awareness is key in helping you save money and time while protecting the trust, reputation, and customer base you've worked so hard to achieve.

For assistance with your risk management and insurance solutions you can call 031-5021922 or visit our website www.esbrokers.co.za.

 

Photo’s by: Pixabay

By John Boitnott

Writer, Business Trends & Insights Contributor

Featured in American Express


PROTECTING YOU OR YOUR BUSINESS AGAINST FRAUDULENT TRANSACTIONS



In today’s digital age, the risk of becoming a victim of cybercrime is fast becoming a reality for many.

Why funds protect, and why would you need it?
Our products are designed to cover monetary losses due to fraud by a third party for individuals and businesses.  Funds Protect covers the actual physical amount of money transferred from your account.

Major features:

·      Affordable

·      Covers funds transferred by you

·      Covers funds not transferred by you

·      No excess payable

·      Transact with confidence online

·      Avoid stressful disputes



What is covered?
Depending on the Funds Protect product selected, the following types of events may be covered:

·      EFT fraud

·      EFT/Deposit scams

·      Hacking/phishing/vishing

·      Fraudulent invoices

·      Sim swap fraud

·      Stolen identity fraud

·      Online banking fraud

·      Email interception fraud

·      Online shopping fraud

·      Accommodation Booking scams

·      Holiday scams

·      Cyber extortion


HOW DO I GET COVER?

From as little as R40 a month for individuals and R90 a month for businesses, you can avoid financial turmoil. Don’t become another statistic and protect your funds.

Call us today 031-5021922 or visit www.esbrokers.co.za for a free, no obligation quote.



Less drunk, but more driving - Can lockdown make you forget how to drive?


 

• Auto & General's claim trends show less drunk, but more negligent driving, as well as an increase in smaller accidents and single vehicle accidents.

• The reduction in DUI could possibly be due to limitations on alcohol sales and social gatherings.

• The increase in other accidents could be due to small mistakes or mishaps due to drivers being out of practice because of lockdown.

 

 Auto & General Insurance's year-on-year claim trends recently found that, even though DUI related claims declined, there was an increase in accidents caused by negligent driving, smaller accidents and accidents with only one vehicle involved.




This begs the question: Can lockdown make you forget how to drive?

When comparing the data from March 2020 and March 2021, the new year saw 30% fewer DUI claims as a percentage of total accidents than the previous year. This was likely due to limitations on the sale of alcohol and social gatherings. Interestingly, however, the number of accident claims for reckless driving has increased by 27% - proportionally - at the same time.

Smaller accidents - where less than 20% of the insured value of a vehicle was claimed - made up 52.5% of total accident claims and 52.7% of accidents involved a single vehicle.

 

This could indicate small mistakes or mishaps by drivers who are out of practice because they drove less during lockdown. It is something that isn't only limited to South Africa. In the UK, onefifth of motorists were reported to have struggled with driving when returning to the road after

lockdown.



Science also confirms that lockdown can indeed make you forget how to drive.

 

According to Dr Michael B. Huth, Specialist Neurologist from the Neurological Association of South Africa: "Experienced drivers can certainly suffer from skills-fade, depending on time away from driving, but if you were a new driver before lockdown, are a nervous driver, have physical

or neurological impairments or weren't a frequent driver, you may be especially vulnerable."

 

The science behind driving, in brief Dr Huth says that the brain keeps the motor, sensory and behavioural skills needed to drive in two main areas:

 

Procedural Motor Task Memory ('muscle memory') that experienced drivers build up with repetition and practice. This type of memory is more resistant to fading with age.

 

Working Memory - which combines some procedural memory, short-term memory and longterm memory, interacting with sensory inputs and monitoring of the motor output during driving - and tends to mature, stabilise and then slowly fade with age.

 


Driving rallies four key components of the brain:

Avoiding a mental crash

Dr Huth says that this complex system functions much like a symphony played by an orchestra, with a lack of development, practice or healthy maintenance on any of the parts being a risk for the entire system to come crashing down.




To avoid this, Auto & General Insurance provides the following tips:

• Admit it: Acknowledge the fact that your driving ability may have dropped a couple of notches due to lack of practice, no matter how experienced you are.

• By the book: Revise the typical traffic challenges you faced when you drove more often and make sure you know how to address them while adhering to the rules of the road.

• Check-up: Lockdown may not have been kind to your car, so be sure to do a check before you drive. Deflated tyres, flat batteries, dust build-up and unlubricated parts (that would typically have had oil, fuel or water running through them) are some common culprits.

• Get reacquainted: Things may have changed on a road you haven't travelled in a while. New speed bumps, potholes, new stop signs and traffic lights are all things to look out for.

• Take it slow: Lower your speed and ease back into driving. Tackle easier, less congested routes first before getting back into the proverbial fast lane.

• Avoid distractions: If your mind and body are still getting used to driving as you used to, being distracted by a cell phone, passengers, food, or other culprits is a big NO.

• Healthy driving: Maintaining a healthy diet, exercising and getting enough rest are key to good driving, whether returning after lockdown or not.

• Phone a friend: If you're not up to driving under certain conditions yet, don't take a chance. Instead, phone a friend or a taxi to help you out, especially if you're in a higher risk group.

• Refresh: A refresher course with an instructor is never a bad idea, especially if you've spent a lengthy amount of time off the road. They could point out errors that put your life in danger and help you to correct them.

 

It may sound ridiculous to say that you can forget how to drive, but science supports it. One error can cost you large sums of money or even your life, so it's best to proactively focus on sharpening your skills. If disaster strikes, it's a must to have good, comprehensive insurance in place.

 

Subscribe to News24

 

By Ricardo Coetzee Head of Auto & General Insurance
Article featured in Wheels24


Know your rights and avoid getting fired by your insurer

Honour your insurance vows for a happy ‘marriage’




It is rare, but not uncommon, for the relationship between the customer and his or her insurer to sour. This may result in the insurer having to take what seems like drastic action by cancelling the policy of the customer.

The problem is that once you are fired from one insurer, it is very difficult to get a decent insurance policy elsewhere at the same premium rate, given that you will have a record.
It therefore pays to know what your and your insurer’s rights and responsibilities are so that you can avoid finding yourself in this unfortunate situation.

The first thing to remember is that it starts with a contract between you and your insurer. It is easy to forget that the brief interaction with an insurance broker, online platform or telesales consultants is actually the start of a no-nonsense, two-way contract.


Till death do us part?


You should think of your insurance policy as a marriage or meeting of minds between you and your insurer.
You are making commitments and promises to your insurer in return for which they protect your assets from predefined loss events.

Local social media sites recently lit up with a flurry of posts from an unhappy motor insurance client after her insurer cancelled her policy. Consumers were quick to bash the insurer; but slow to consider the rights and responsibilities that the insured and insurer had agreed to. In this case the insured had made four claims against her policy in the preceding five months, which did not bode well for her claim record and ultimately led to the cancellation of her policy by the insurer.

Most often it

comes down to understanding the fine print.

If you make too many claims in quick succession, your insurer is within its rights to fire you. The law is clear about what is required from each party to an insurance contract; your policy wordings contain exit clauses for both you and the insurer in the event the relationship goes sour.

In such an event, the insurer is obliged to give the policy holder at least 31 days’ notice of the intention to cancel the policy. They must give reasons in that cancellation letter. If this process is not followed, then the insured has the right to dispute it.

Below are the three most common circumstances in which an insurer might cancel a policy:

• Failure to meet your monthly premium payments.


There are few arguments in the case of a non-payment cancellation as we are all familiar with the no pay, no service construct. Consumers are advised to contact their insurers if they run into financial difficulties so that a financial arrangement can be made, failing which the insurer may cancel the policy in line with the industry’s Policyholder Protection Rules.


• If you are dishonest when taking out the policy or when claiming against it

Honesty is the foundation of every business relationship and is a critical part of the contract for insurance.
We use the information that you share with us when taking out your policy to determine your risk profile and offer you a fair price for your insurance cover. Any misrepresentation that you make when taking out the insurance policy means that you and the insurer enter the contract with incomplete or untrue information. Upon discovery, the insurer can elect to void the policy, by returning all your premiums as if the policy never existed or cancel the policy outright.

Things become complicated if the dishonesty happens at claims stage. Many insureds try to blur the facts surrounding a loss event because they know the claim will be rejected if the true facts get out. If your insurer even suspects that you have contravened one of the exclusion clauses in your policy wording, such as driving under the influence of alcohol, they can refuse your claim and cancel the policy.


• If your risk profile changes


Your insurer bases your monthly premium on a careful assessment of the risk you present. It does so by weighing up your responses to a set of questions when you buy insurance. If your actual claims exceed the claims suggested by your risk profile the insurer acts, usually by adjusting premiums higher or, in extreme cases, by cancelling the policy. This type of cancellation seems unfair because multiple claims could result from an insured’s bad luck. We engage with clients before cancelling on this basis; but making too many claims over a short period of time has consequences.

For advice on your policy please feel free to contact our offices 031-5021922 or visit our website www.esbrokers.co.za

 


Written by Christelle Colman – spokesperson for Old Mutual Insure
Featured in FANews
Photos by Pixabay


The real cost of car theft



While insurance is an essential aspect of recovering financially from vehicle theft, there are still unexpected costs you may not have planned for, and some which you cannot attach a monetary value to. “The best advice is to mitigate your risk as far as possible with correctly scoped insurance and advice, deploying security measures to deter would-be criminals, strictly adhere to road safety rules and to drive defensively,” says Mandy Barrett, of insurance brokerage and risk advisors, Aon South Africa


Here are a few unexpected costs to consider as well as safety measures that could help you to mitigate the risk of car theft: 

1.  Insurance deductible or excess - an insurance claim is subject to a basic excess, usually 5% of the loss, which is something to take into account. If you are over the age of 55 years, you don’t pay a basic excess on Aon designed personal products.

2.  Your monthly motor insurance premium is likely to increase following a claim due to the loss of your ‘no claim bonus’.  

3.  You can mitigate against theft by parking in a safe area and locking your vehicle at night. Most insurers will offer a premium discount should you volunteer to install an approved tracking system where the policy condition does not require one.

4.  Check that you have included the maximum car hire on your policy to avoid the cost and inconvenience of being without transport while your insurer is sorting out your vehicle following an incident. 

5.  Avoid leaving valuables in your vehicle - if unavoidable, make sure it is out of sight. Items that you bring along in your vehicle, such as your laptop, smartphones and luggage to mention a few, must normally be specified under your All risks cover, or these items won’t be covered.

6.  Car remote jamming remains a trend and there is generally no cover if there is no evidence of a break-in to your vehicle - it is important to check that your car is locked before walking away. 

7.  Understand the Basis of Loss Settlement on your insurance - Retail value is the price at which the dealer will sell a vehicle to you. Market value is what you could expect if you trade the vehicle in.  Insurers will usually stipulate on which basis the claim will be calculated.

8.  Credit shortfall cover should be taken where the outstanding balance exceeds the retail value of the vehicle, enabling you to settle outstanding debt if your car is stolen or written off.

9.  Drive Defensively by being aware of road and weather conditions, other road users and hazardous situations and take steps to avoid becoming a statistic.

10.   It is the responsibility of the driver to take due care by abiding to the rules of the road and keeping your vehicle in a roadworthy condition. 




Your ultimate goal is to mitigate your risk as far as possible and have appropriate insurance in place for those mishaps that cannot be avoided, putting you back in the same position – financially - as you were before the loss.

This is where the value of having an expert broker by your side comes to the fore.  Your broker will guide you through understanding the policy wording and will also point out any gaps in your insurance cover that could leave you compromised – something many people only discover at claims stage when it’s too late and they’re out of pocket.

Should you require any advice on your current car insurance policy, or perhaps want a second opinion for peace of mind, then please reach out to us on our website www.esbrokers.co.za

 


Article by Mandy Barrett of Aon South Africa
Featured in FANews